1. BASIC CONCEPTS AND DEFINITIONS
1.1. Definition of psychological harassment
1.2. Definition of sexual and gender-based harassment
1.3. Definition of physical violence
1.4. Exclusions
2. BEHAVIOURS
2.1. Behaviours considered as harassment
2.2. Behaviours not considered as harassment
3. CONSEQUENCES OF WORKPLACE BULLYING
3.1. Consequences for the workers affected
3.2. Consequences for the organisation/company
4. WORKPLACE BULLYING PREVENTION
4.1. Organisational preventive measures
4.1.1. Declaration of principles
4.1.2. Prevention protocol and actions
4.2. Personal preventive measures
5. PROCEDURES IN THE EVENT OF HARASSMENT
5.1. Procedure for action in the event of a possible case of harassment
5.2. Internal procedure
6. CASE STUDIES
7. SELF-ASSESSMENT QUESTIONNAIRE